Consumer Education and Protection

RBI/2009-10/213 @@NBSP@@ DBOD.No.Leg.BC.59 /09.07.005/2009-10 November 9, 2009 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir, Dishonour of Cheques – Dealing with incidents of frequent dishonour Please refer to paragraph 15.4 of our Master Circular DBOD.No.Leg.BC.9/ 09.07.006/2009-10 dated July 1, 2009 on Customer Service wherein banks have been advised to take certain steps for dealing with incidents of frequent dishonour of cheques of Rs. 1 crore and above

RBI/2009-10/211 UBD.BPD (PCB) Cir No19 /13.01.000/2009-10 @@NBSP@@November 9, 2009 Chief Executive Officers ofAll Primary (Urban) Co-operative Banks@@NBSP@@@@NBSP@@Dear Sir Unclaimed Deposits and Inoperative/ Dormant Accounts in UCBs Please refer to our circular UBD.No.DS.PCB.Cir.9/13.01.00/2008-2009@@NBSP@@dated September 01, 2008 on captioned subject.@@NBSP@@ In terms of para 2 (vi) of the circular, for the purpose of classifying an account as 'inoperative', debit a

RBI/2009-10/202 DBOD.Leg. No.BC.@@NBSP@@55 /09.07.005 /2009-10 October 30, 2009 All Scheduled Commercial Banks(Excluding RRBs) Dear Sir, Inoperative Accounts Please refer to Paragraph 24.2 (iv) of our Master circular DBOD. No.Leg. BC. 9 / 09.07.006 / 2009-10@@NBSP@@ dated July 1,@@NBSP@@ 2009 on 'Customer Service' in terms of which a savings as well as current account should be treated as inoperative / dormant if there are no transactions in the account for a period o

RBI/2009-10/205DCM (Plg) No. 2701/10.01.03/2009-10 October 30, 2009 The Chairman / Managing Director All Public / Private Sector Banks Dear Sir Appointment of a Nodal Officer by banks in respect of their Currency Management Operations The High Level Group on Currency Management chaired by Smt. Usha Thorat, Deputy Governor, Reserve Bank of India submitted its Report in August 2009. The Group, inter alia, emphasized the importance of using modern technology and security

RBI /2009-10/142DBOD.No.Leg.BC. 37 /09.07.005/2009-10 @@NBSP@@September 2, 2009 All Scheduled Commercial Banks(Excluding RRBs) Dear Sir, Display of information regarding Local Level Committees set up under the National Trust for the Welfare of Persons with Autism, Cerebral Palsy, Mental Retardation and Multiple Disabilities Act, 1999 Please refer to paragraph 11 of our Master Circular DBOD.No.Leg.BC.9/ 09.07.006/ 2009-10 dated July 1, 2009 on Customer Service, wherein

RBI/2009-10/119 DBOD.No.Leg.BC.30 /09.07.005/2009-10 August 12, 2009 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir, Payment of interest on accounts frozen by banks Please refer to paragraph 5.8.9 of our Master Circular DBOD.No.Leg.BC.9/ 09.07.006/ 2009-10 dated July 1, 2009 on Customer Service, wherein banks have been advised to follow the procedure laid down thereunder in respect of Term Deposit Accounts frozen by the enforcement authorities. 2. In terms o

RBI /2009-10 / 103DBOD.No.Leg.BC.24 /09.07.005/2009-10 July 21, 2009 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir, Grievance Redressal Mechanism in banks - Display of names of Nodal Officers appointed under the Banking Ombudsman Scheme, 2006 Please refer to paragraph 16.5 (v) of our Master Circular on Customer Service DBOD. No. Leg.BC.9/09.07.006/2009-10 dated July 1, 2009, wherein banks have been advised to prominently display at the branches, the names o

RBI/2008-09/507 DBOD.No.DL.BC. 138/20.16.042/2008-09 June 24, 2009 i) All Scheduled Commercial Banks (excluding RRBs and LABs) and ii) Notified All-India Financial Institutions Dear Sir Access to own credit report Please refer to our circular DBOD No.DL.11590/20.16.034/2007-08 dated February 27, 2008 advising banks/FIs in the context of Credit Information Companies (Regulation) Act, 2005 to urgently initiate steps to build up database and be in readiness for effective

RBI/2008-09/452 DBOD. No. Dir. BC.128/13.03.00/2008-09 April 24, 2009 @@NBSP@@ All Scheduled Commercial Banks(Excluding RRBs) @@NBSP@@ Dear Sir @@NBSP@@ Payment of Interest on Savings Bank Account on a Daily Product Basis @@NBSP@@ Please refer to paragraph 88 of the Annual Policy Statement announced by Governor on April 21, 2009 (extract enclosed), in terms of which it has been proposed that payment of interest on savings bank accounts by scheduled commercial banks wo

RBI/2008-09/352RPCD.SME&NFS.BC.No@@NBSP@@84A /06.02.31(P)/2008-09 @@NBSP@@ January 20, 2009 The Chairman/Managing Director All Scheduled Commercial Banks (including RRBs & Local Area Banks) Dear Sir, Collateral Free Loans - Micro and Small Enterprises As you are aware, the High Level Committee appointed by Reserve Bank to suggest measures for improving the delivery system and simplification of procedures for credit to the SSI sector (Chairman: Shri S.L.Kapur)