Consumer Education and Protection

RBI/2011-12/491 DGBA.CDD.H-6614 /13.01.298/2011-12 April 10, 2012 The Chairman and Managing Director/Managing Director Head Office (Government Accounts Department) State Bank of India and Associates, All Nationalized Banks (excluding Punjab and Sind Bank & Andhra Bank), IDBI Bank Ltd. /ICICI Bank Ltd./Axis Bank Ltd./HDFC Bank Ltd., SHCIL Dear Sir/Madam, Relief and Savings bonds-Compensation structure for delay in payment of interest and/or principal Please refer t

RBI/2011-12/482 A. P. (DIR Series) Circular No.102 April 02, 2012 To All Authorised Persons in Foreign Exchange Madam/ Sir, Use of International Debit Cards/Store Value Cards/Charge Cards/Smart Cards by Resident Indians while on a visit outside India Attention of all Authorised Persons, who are authorised to issue foreign currency pre-paid cards to resident Indians visiting outside India, is invited to Para B(5) of the A. P. (DIR Series) Circular No. 46 dated June 14,

RBI/2011-12/469 DBOD.No. Leg.BC. 89/ 09.07.005/2011-12 March 26, 2012 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir, The Banking Companies (Nomination) Rules, 1985 – Clarifications Please refer to para 1 of our Circular DBOD.No.Leg.BC.83/09.07.005/2010-11 dated March 30, 2011 on the captioned issue wherein we have clarified that signatures of the account holders in forms DA1, DA2 and DA3 need not be attested by witnesses. 2. In this connection, certain quer

RBI/2011-12/426 DBOD.No. Leg.BC.83/ 09.07.005/2011-12 March 5, 2012 All Scheduled Commercial Banks (excluding RRBs) Dear Sir Grievance Redressal Mechanism in Banks – Display of Names of Nodal Officers Please refer to our Circular DBOD.No.Leg.BC.24 /09.07.005/2009-10 dated July@@NBSP@@ 21, 2009 wherein banks were, inter alia, advised to display the names and other details of the officials at their Head Office / Zonal Offices / Regional Offices@@NBSP@@ including the nam

RBI/2011-12/342 DPSS (CO) EPPD No.1204/04.03.01/2011-12 @@NBSP@@January 05, 2012 The Chairman and Managing Director / Chief Executive Officer of member banks participating in@@NBSP@@ NEFT / Indian Banks’ Association Madam / Dear Sir, Payment of Penal Interest for delayed credit/refunds of NEFT transactions and efficient functioning of Customer Facilitation Centres Please refer to our circular DPSS (CO) EPPD No. 477/04.03.01/2010-11 dated September 1, 2010 on bringing

RBI/2011-12/ 252 DBOD.BP.BC.No. 50 / 21.01.001/2011-12 November 4, 2011 The Chairmen/Chief Executives of All Scheduled Commercial Banks (excluding RRBs) Dear Sir, Collection of Account Payee Cheques - Prohibition on Crediting Proceeds to Third Party Account Please refer to our circular DBOD.BP.BC.No.56/21.01.001/2005-06 dated January 23, 2006 in terms of which banks are prohibited from crediting 'account payee' cheques to the account of any person other than the payee

RBI/2011-12/251 DBOD.AML BC.No.47/14.01.001/2011-12 November 4, 2011 The Chairmen/Chief Executive Officers All Scheduled Commercial Banks (excluding RRBs)/Local Area Banks Dear Sir, Payment of Cheques/Drafts/Pay Orders/Banker’s Cheques In India, it has been the usual practice among bankers to make payment of only such cheques and drafts as are presented for payment within a period of six months from the date of the instrument. 2.@@NBSP@@ It has been brought to the not

RBI/2011-12/250 DBOD.BP.BC. No.@@NBSP@@49/21.01.001/2011-12 November 4, 2011 The Chairmen / Chief Executives of All Scheduled Commercial Banks (excluding RRBs) Dear Sir, Issue of Demand Drafts for Rs. 20,000/- and above As banks are aware, instruments with account payee crossing are required to be credited to the payee's account and not paid in cash over the counter. However, some unscrupulous elements use demand drafts without any crossing for transfer of money as an

RBI/2011-12/249 DBOD No. Leg. BC 48 /09.07.005/2011-12 November 4, 2011 All Scheduled Commercial Banks (excluding RRBs) Dear Sir, Customer Service - Non-Issuance of Passbooks to Savings Bank Accountholders (Individuals) Please refer to our circular DBOD. No. Leg.BC.32/09.07.005/2006-07 dated October 4, 2006 on the captioned subject wherein banks were advised to invariably offer pass book facility to all its savings banks account holders (individuals) and in case banks

RBI/2011-12/173 A.P. (DIR Series) Circular No. 12 September 15, 2011 To All Banks Authorised to Deal in Foreign Exchange Madam / Sir, Savings Bank account maintained by residents in India – Joint holder - liberalisation Attention of Authorised Dealer (AD) banks is invited to Regulation 2(vi) of FEMA Notification No. 5 dated May 3, 2000 in terms of which Non-Resident Indian (NRI) means a person resident outside India who is a citizen of India or is a person of Indian o