Consumer Education and Protection

RBI/2015-16/362 DGBA.GAD.3175/15.02.005/2015-16 April 07, 2016 The Chairman/Chief Executive Officer Agency Banks handling Public Provident Fund, Kisan Vikas Patra- 2014, Sukanya Samriddhi Account, Senior Citizen Savings Scheme-2004 Dear Sir Revision of interest rates for Small Savings Schemes Please refer to our circular RBI/2014-15/536 dated April 1, 2015 on the above subject. The Government of India, have vide their Office Memorandum (OM) No.F.No. 1/04/2016 –NS.II d

RBI/2015-16/275 DCM (Plg) No.G-8/2331/10.27.00/2015-16 December 23, 2015 The Chairman / Managing Director / Chief Executive Officer All Scheduled Commercial Banks Primary (Urban) Co-operative Banks / RRBs Madam / Dear Sir, Withdrawal of all old series of Banknotes issued prior to 2005 Please refer to our circular DCM (Plg) No.G-15/5486/10.27.00/2014-15 dated June 26, 2015 and the Press Release dated June 25, 2015 on the captioned subject. 2. On a review of the matter,

RBI/2015-16/274 DGBA.GAD. No. 2023/15.01.001/2015-16 December 23, 2015 The Chairman & Managing Director Head Office Government Accounts Department State Bank of India / State Bank of Patiala State Bank of Bikaner & Jaipur /State Bank of Travancore State Bank of Hyderabad / State Bank of Mysore Allahabad Bank / Bank of Baroda / Bank of India / Bank of Maharashtra/ Canara Bank / Central Bank of India / Corporation Bank / Dena Bank / Indian Bank/ Indian Overseas

RBI/2015-16/164 DPSS.CO.PD.No.449/02.14.003/2015-16 August 27, 2015 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks /All Card Network Providers Dear Madam / Sir, Cash Withdrawal at Point-of-Sale (POS) - Enhanced limit at Tier III to VI Centres A reference is invited to our circulars No DPSS.CO.PD.No.147/02.14.003/2009-

RBI/2015-16/162 DCM (FNVD) No. 776/16.01.05/2015-16 August 27, 2015 The Chairman / Managing Director / Chief Executive Officer All Banks Madam / Sir, Detection of Counterfeit Notes Please refer to our Circular DCM (FNVD) No. 5840/16.01.05/2012-13 dated June 27, 2013 on “Detection and Reporting of Counterfeit Notes”. The procedure for detection of counterfeit notes has been reviewed in consultation with the Government and it has been observed that certain modifications

RBI/2015-16/163 DPSS.CO.PD.No.448/02.14.003/2015-16 August 27, 2015 All Scheduled Commercial Banks including RRBs / Co-operative Banks / State Co-operative Banks / Central Co-operative Banks / Authorised Card Payment Networks Dear Madam / Sir, Security and Risk Mitigation Measures for Card Present and Electronic Payment Transactions – Issuance of EMV Chip and PIN Cards A reference is invited to our circular DPSS (CO) PD No.2112/02.14.003/2014-15 dated May 07, 2015 on

RBI/2014-15/587 DGBA.GAD No.H- 5013/45.01.001/2014-15 May 07, 2015 The Chairman/ Chief Executive Officer All Agency Banks Dear Sir Mandatory issue of acknowledgement to pensioners on submission of life certificates In terms of extant instructions, all pensioners are required to furnish a life certificate to the pension disbursing bank every year in November for continuance of pension. This certificate can be submitted at any branch of the pension paying bank. The Gove

RBI/2014-15/572 DBR.No.Leg.BC.91/09.07.005/2014-15 April 23, 2015 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir/Madam Rights of transgender persons – Changes in bank forms/applications etc. It has been brought to our notice that transgender persons face difficulties in opening accounts as there is no provision for them in the account opening and other forms. 2. in this connection, banks are advised to refer to the judgement dated April 15, 2014 of the Supre

RBI/2014-15/555DBR.AML.No.15428/14.06.001/2014-15 April 16, 2015 The Chairpersons/ CEOs of all Scheduled Commercial Banks/ Regional Rural Banks/ Local Area Banks/ All India Financial Institutions Dear Sir/ Madam, Implementation of Section 51-A of UAPA, 1967- Updates of the UNSCR 1267(1999) / 1989(2011) Committee's Al Qaida Sanctions List Please refer to our circular DBR.AML.No.15135/14.06.001/2014-15 dated April 9, 2015 on the captioned subject releasing the 11th upda

RBI/2014-15/498 DBR.AML.BC.No.77/14.01.001/2014-15 March 13, 2015 The Chairperson/CEOs of all Scheduled Commercial Banks Regional Rural Banks/ Local Area Banks / All India Financial Institutions Dear Madam/Sir, Know your Customer (KYC) guidelines - accounts of proprietary concerns Please refer to paragraph 2.5(h) of our Master Circular no. DBOD.AML.BC.No.22/14.01.001/2014-15 dated July 1, 2014 on KYC norms and our circular DBOD. AML.BC. No. 80/14.01.001/2009-10 dated