Consumer Education and Protection

RBI/2016-17/82 DGBA.GAD.881/15.02.005/2016-17 October 13, 2016 The Chairman/Chief Executive OfficerAgency Banks handling Public Provident Fund, Kisan Vikas Patra- 2014,Sukanya Samriddhi Account, Senior Citizen Savings Scheme-2004 Dear Sir Revision of interest rates for Small Savings Schemes Please refer to our circular DGBA.GAD.13/15.02.005/2016-17 dated July 7, 2016 on the above subject. The Government of India, had vide their Office Memorandum (OM) No.F.No.1/04/2016

RBI/2016-17/84 FIDD.FSD.BC.No.18/05.05.010/2016-17 October 13, 2016 The Chairman and Managing Director/ CEOs All Scheduled Commercial Banks (Excluding RRBs) Madam/Dear Sir, Revised Kisan Credit Card (KCC) Scheme Please refer to our circular RPCD.FSD.BC.No.23/05.05.09/2012-13 dated August 7, 2012 on the above subject. 2. It has been decided to make certain changes in Para 13 of the revised KCC Scheme as indicated in the Annex. All banks are advised to take note of the

RBI/2016-17/62 DBR.No.Leg.BC. 13/09.07.005/2016-17 September 8, 2016 The Managing Directors/Chief Executive Officers All Scheduled Commercial Banks (including RRBs) Dear Sir, Income Declaration Scheme, 2016 – Acceptance of Cash Over the Counter Please refer to the Circular DBOD.No.Leg.BC.38/09.07.005/2008-09 dated August 28, 2008 wherein banks have been advised to ensure that their branches invariably accept cash from all their customers who desire to deposit cash at

RBI/2016-17/58 DBR.CID.BC.No.11/20.16.042/2016-17 September 1, 2016 All Credit Information Companies Dear Sir/Madam Free Annual Credit Report to Individuals As you are aware, the Committee to Recommend Data Format for Furnishing of Credit Information to Credit Information Companies (Chairman: Shri Aditya Puri) constituted by the Reserve Bank of India (RBI) had recommended that each customer of a credit institution should be provided one base level consumer Credit Info

RBI/2016-17/15 DCM (NE) No.120/08.07.18/2016-17 July 14, 2016 Chairman and Managing Director/ Managing Director / Chief Executive Officer All Banks Dear Sir / Madam, Facility for Exchange of Soiled/ Mutilated/ Imperfect Notes Please refer to Reserve Bank of India (Note Refund) Rules, 2009 (NRR, 2009) and Master Circular DCM (NE) No.G-2/08.07.18/2015-16 dated July 1, 2015 on the captioned subject. 2. The facility of exchanging mutilated/ imperfect notes is available un

RBI/2016-2017/11 DBR.AML.BC.No.1/14.01.001/2016-17 July 8, 2016 All Regulated Entities (REs) Dear Sir/Madam, Amendment to Master Direction on KYC – Operationalisation of Central KYC Registry (CKYCR) and KYC norms for Foreign Portfolio Investors (FPIs) In exercise of the powers conferred under Section 35A of the Banking Regulation Act, 1949, the Reserve Bank of India hereby directs that the Reserve Bank of India (Know Your Customer (KYC)) Directions, 2016 Master Direct

RBI/2015-16/443 DCM (Plg) No.G-12/4297/10.27.00/2015-16 June 30, 2016 The Chairman / Managing Director / Chief Executive Officer All Scheduled Commercial Banks Primary (Urban) Co-operative Banks / RRBs /State Co-operative Banks / District Central Co-operative Banks Madam / Dear Sir, Pre-2005 series of Banknotes - Revision of exchange facility Please refer to our circular DCM (Plg) No.G-8/2331/10.27.00/2015-16 dated December 23, 2015, DCM (Plg) No.G-9/2856/10.27.00/201

RBI/2015-16/418 DBS.CO/CSITE/BC.11/33.01.001/2015-16 Jyeshtha 12, 1938 (saka) June 2, 2016 To The Chairman/ Managing Director /Chief Executive Officer All Scheduled Commercial Banks (excluding Regional Rural Banks) Madam / Dear Sir, Cyber Security Framework in Banks Introduction Use of Information Technology by banks and their constituents has grown rapidly and is now an integral part of the operational strategies of banks. The Reserve Bank, had, provided guidelines o

RBI/2015-2016/413 DPSS.CO.PD.No./2895/02.10.002/2015-2016 May 26, 2016 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks/ Authorised ATM Network Operators / Card Payment Network Operators/White Label ATM Operators Madam / Sir, ATMs - Security and Risk Mitigation Measures for Card Present (CP) Transactions Please refer to

RBI/2015-16/378 DBR.No.Leg.BC.93/09.07.005/2015-16 April 21, 2016 The Chairman/Chief Executives ofAll Scheduled Commercial Banks including Regional Rural Banks/Local Area Banks Dear Sir, Publicity in the bank branches cautioning public against placing deposits in dubious schemes You may be aware that in the recent years there have been several incidents of unscrupulous entities duping general public by floating various dubious schemes for mobilisation of funds by way