Consumer Education and Protection

RBI/2011-12/152 DPSS (CO) EPPD No./274/04.03.01/2011-12 August 12, 2011 The Chairman and Managing Director / Chief Executive Officer of member banks participating in@@NBSP@@ RTGS / NEFT Madam / Dear Sir, Discretion to customers for selection between RTGS and NEFT As you are aware, RTGS and NEFT are two important pan-India payment systems introduced by Reserve Bank of India keeping in mind the requirements of various customers in the wholesale and retail payment system

RBI/2011-12/145 DPSS.PD.CO. No.223/02.14.003/2011-2012 August 04, 2011 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs /Urban Co-operative Banks / State Co-operative Banks /District Central Co-operative Banks/Authorised Card Payment Networks Madam / Dear Sir Security Issues and Risk mitigation measures related to Card Not Present (CNP) transactions. Please refer to our circular RBI/DPSS No. 1501 / 02.14.003 /

RBI/2011-12/135 DBOD.BP.BC. No. 26 / 21.01.001/2011-12 August 1, 2011 To,The Chairmen / Chief Executives ofAll Scheduled Commercial Banks(excluding RRBs) Dear Sir, Misuse of Banking Channels - Issue and Payment of Demand Drafts for Rs. 50,000/- and above Please refer to our circular DBOD.BP.BC.No.114/C.469(81) - 91 dated April 19, 1991 in terms of which demand drafts, mail transfers, telegraphic transfers and travellers cheques for Rs.50,000 and above should be issued

RBI/2011-12/121 DPSS.CO.CHD.No. 120 / 03.06.01 / 2011-12 July 25, 2011 The Chairman and Managing Director / Chief Executive Officer All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks Madam / Dear Sir, Dishonour / Return of Cheques - Need to Sign / Initial the Cheque Return Memo Please refer to our circular DPSS. CO. CHD. No. 485 / 03.06.01 / 2010-11 dated September 1, 2010 on Dishon

RBI/2010-11/559 DPSS (CO) EPPD No. /2649/ 04.03.01/2010-11 June 02, 2011 The Chairman and Managing Director / Chief Executive Officer of member banks participating in@@NBSP@@ NEFT / NECS / RECS / ECS Madam / Dear Sir, Retail Electronic Payment Systems – NEFT / NECS / RECS / ECS – Levy of Processing Charges As you are aware, the Reserve Bank of India has been waiving processing charges for retail electronic payment products (NEFT, NECS, RECS and ECS) since the year 200

RBI/2010/11/547 DPSS.PD.No.2632 / 02.10.002 / 2010-2011 May 27, 2011 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs /Urban Co-operative Banks / State Co-operative Banks /District Central Co-operative Banks Madam / Dear Sir Reconciliation of failed transactions at ATMs Please refer to our letter DPSS No. 711 / 02.10.02 / 2008-2009, 1424 / 02.10.02 / 2008-2009 and 101 / 02.10.02 / 2009-2010 dated October 23, 2

RBI/2010 -11/272 DBOD. Leg. BC. 61/09.07.005/2010 -11 November 12, 2010 All Scheduled Commercial Banks / All India Financial Institutions (Excluding RRBs) Dear Sir, Guidelines on Fair Practices Code for Lenders – Disclosing all information relating to processing fees/charges Please refer to our Circular DBOD. No. Leg. BC. 86/09.07.005/2008-09 dated November 25, 2008 containing guidelines on the captioned subject wherein banks were advised to ensure that all informatio

RBI/2009-10/503 DPSS. CO. CHD. No. 2806/04.07.05/2009-10 June 22, 2010 The Chairman and Managing Director / Chief Executive Officer All Scheduled Commercial Banks including RRBs /Urban Co-operative Banks / State Co-operative Banks /District Central Co-operative Banks Madam / Dear Sir, Standardisation and Enhancement of Security Features in Cheque Forms We invite your attention to our circular DPSS.CO.CHD.No. 1832/04.07.05/2009-10 dated February 22, 2010 on the subject

RBI/2009-10/474 A.P. (DIR Series) Circular No.54 May 26, 2010 To All Authorised Dealer Category – I Banks Madam / Sir, Remittance towards participation in lottery, money circulation schemes, other fictitious offers of cheap funds, etc. Attention of Authorized Dealer Category - I (AD Category - I) banks is invited to the A.P. (DIR Series) Circular No. 22 dated December 7, 2000, A.P. (DIR Series) Circular No. 02 dated July 27, 2001 and A.P. (DIR Series) Circular No. 49

RBI/2009-10/228 DCM. No. Cir. NPD.3161/09.39.00 (Policy)/2009-2010 November 19, 2009 The Chairman and Managing Director/ Chief Executive Officer All Scheduled Commercial Banks(Including RRBs)/ Scheduled State Co-operative Banks/ Scheduled (Primary) Urban Co-operative Banks Dear Sir, Sorting / Processing of Notes – Installation of Note Sorting Machines Please refer to paragraph 176 of the Second Quarter Review of Monetary Policy for the year 2009-10 announced on Octobe