Consumer Education and Protection

As on July 1, 2002Reserve Bank of IndiaExchange Control Department Central OfficeMumbaiEC.CO. PCD.No.3/15.02.76/2002-03July 15, 2002ToAll Authorised Dealers in Foreign Exchange Dear Sirs,Master Circular – Release of Foreign Exchange for Travel outside IndiaAs you are aware Foreign Exchange Management Act, 1999 has been introduced with effect from June 1, 2000. In terms of Section 5 of the Act, any person may sell or draw foreign exchange to and from authorised person

Reserve Bank of IndiaExchange Control DepartmentCentral OfficeMumbai 400 001AP (DIR Series) Circular No.53June 27, 2002To,All Authorised Dealers in Foreign ExchangeMadam / Sirs,Use of Credit CardsAttention of Authorised Dealers is invited to paragraph 3 of AP(DIR Series) Circular No.19 dated October 30, 2000 clarifying that the term "currency", inter alia, includes Credit Cards, ATM Cards and Debit Cards etc. and all the rules, regulations made and directions issued u

DBOD.LEG.BC.86 /09.07.007/2001-02April 8, 2002The Chairman / Chief ExecutiveAll Scheduled Commercial Banks(excluding RRBs)Dear Sir,Customer Service - Reversal of Erroneous DebitsArising on Fraudulent or Other TransactionsPlease refer to our circular DBOD.BP.BC. 57/21.01.001/95 dated May 4, 1995 (copy enclosed) advising banks to adhere to the guidelines and procedure for opening and operating deposit accounts to safeguard against unscrupulous persons opening accounts m

DBOD.BC.No. 63 /09.07.007/2001-02 February 04, 2002All Commercial Banks(excluding RRBs)Dear Sir.Release of Assets of Deceased Customers to Legal Survivors/ClaimantsPlease refer to our circular DBOD.BC.No. 55/09.07.007/2001-02 dated January 1, 2002 on the captioned subject. In this connection, you are requested to carry out the following amendment in the above circular in the manner set out below, namely,(i) In paragraph 1 -The words "where the amount to the credit of

DBOD. BC.No. 55 /09.07.007/2001-02January 01 , 2002All Commercial Banks(excluding RRBs)Dear Sir,Release of Assets of Deceased Customers toLegal Survivors/ClaimantsIn terms of our circular DBOD BCNo.148/09.07.007/1999-2000 dated March 14,2000, it was advised that banks should not insist upon succession certificate from legal heirs where the amount to the credit of deceased depositors does not exceed Rs.25,000/-.Certain safeguards were stipulated in our Circular DBOD.No

BP.BC. 53 / 21.04.117 /2001-02December 22, 2001Chairmen and Managing Directors of all public sector banksDear Sir,One Time Settlement of NPAs- Small Loan Accountswith sanctioned limits upto RS.25,000/-The Hon’ble Finance Minister in his meeting with the CMDs of public sector banks held at New Delhi on November 12, 2001, has indicated that a suitable scheme should be evolved by the banks for recovery of dues pertaining to loans outstanding up to Rs.25,000. Accordingly,

Reserve Bank of IndiaCentral OfficeDepartment of Banking Operations and DevelopmentCentre - 1, World Trade CentreCuffe Parade, Colaba, Mumbai - 400 005November 7, 2001Kartika 16, 1923(S)DBOD No. Dir. BC. 42/13.03.00/2001-02In exercise of the powers conferred by Section 35A of the Banking Regulations Act, 1949, the Reserve Bank of India being satisfied that it is necessary and expedient in public interest so to do, hereby directs that hereinafter and with immediate eff

FSC.BC.120/24.01.011/2000-01May 12, 2001ToAll Scheduled Commercial Banks(excluding RRBs)Dear Sir,Credit Card business of banksA special study on credit card business of certain banks covering aspects relating to the systems and controls on issue of credit cards and recovery of dues thereunder, was undertaken by us. The study report was circulated to banks for their comments and suggestions. Based on the response received from banks, it has been decided that banks shou

DBOD No. Dir BC 104/13.03.00/2000-01April 19, 2001Chaitra 29,1923(S)Interest Rates on DepositsIn exercise of the powers conferred by Sections 21 and 35A of the Banking Regulation Act, 1949, and in partial modification of its Directive DBOD No. Dir. BC. 46/13.03.00/2000-2001 dated November 4, 2000, the Reserve Bank of India, being satisfied that it is necessary and expedient in the public interest to do so, hereby directs that: i) Annexure I to the aforesaid Directive

Reserve Bank of IndiaCentral OfficeDepartment of Banking Operations and DevelopmentCentre - 1, World Trade CentreCuffe Parade, Colaba, Mumbai - 400 005April 19, 2001Chaitra 29,1923(S)DBOD No. Dir BC 104/13.03.00/2000-01@@NBSP@@Interest Rates on DepositsIn exercise of the powers conferred by Sections 21 and 35A of the Banking Regulation Act, 1949, and in partial modification of its Directive DBOD No. Dir. BC. 46/13.03.00/2000-2001 dated November 4, 2000, the Reserve Ba