Consumer Education and Protection

RBI/2013-14/416 A.P. (DIR Series) Circular No.81 December 24, 2013 To All Authorised Dealer Category - I Banks Madam / Dear Sir Borrowing and Lending in Rupees - Investments by persons resident outside India in the tax free, secured, redeemable, non-convertible bonds Attention of Authorized Dealer Category - I (AD Category - I) banks is invited to the Regulation No. 6 (2) of Foreign Exchange Management (Borrowing and Lending in Rupees) Regulations, 2000 (Notification

RBI/2013-14/415 DGBA.CDD. No.3622/15.01.001/2013-14 December 18, 2013 The Chairman & Managing Director Head Office Government Accounts Department State Bank of India / State Bank of Patiala State Bank of Bikaner & Jaipur /State Bank of Travancore State Bank of Hyderabad / State Bank of Mysore Allahabad Bank / Bank of Baroda / Bank of India / Bank of Maharashtra/ Canara Bank / Central Bank of India / Corporation Bank / Dena Bank / Indian Bank/ Indian Overseas B

RBI 2013-14/411 DGBA.CDD.No. 3688/13.01.999/2013-2014 December 19, 2013 The Chairman & Managing Director Head Office (Government Accounts Department)State Bank of India & Associate Banks All Nationalised Banks ICICI Bank Ltd., HDFC Bank Ltd, Axis Bank Ltd., andStock Holding Corporation of India Ltd (SHCIL). Dear Sir/Madam, Inflation Indexed National Savings Securities- Cumulative, 2013 It has been decided by the Government of India, as per their Notification F

RBI/2013-14/403 UBD.CO.BPD.(PCB).Cir.No.42/12.05.001/2013-14 December 6, 2013 To, The Chief Executive Officer All (Primary) Urban Co-operative Banks Dear Sir / Madam, Charges Levied by Banks for Sending SMS Alerts Please refer to paragraph 37 of the Second Quarter Review of Monetary Policy Statement 2013-14 announced on October 29, 2013 (extract enclosed) on 'Customer Service- Charges Levied by Banks for Sending SMS Alerts'. 2.In this connection, a reference is also i

RBI/2013-14/385 DBOD.No.Dir.BC. 69/13.03.00/2013-14 November 29, 2013 To All Scheduled Commercial Banks (Excluding RRBs) Dear Sir / Madam Periodicity of Payment of Interest on Rupee Savings/Term Deposits Please refer to paragraph 23 of the Second Quarter Review of Monetary Policy 2013-14 announced on October 29, 2013 (extract enclosed) on periodicity of payment of interest on savings and term deposits. 2. In this connection, a reference is also invited to paragraph 2

RBI/2013-14/387 DBOD. No. Dir. BC.71/13.03.00/ 2013-14 November 29, 2013 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir/ Madam Deregulation of Interest Rates on Non-Resident (External) Rupee (NRE) Deposits Please refer to our circular DBOD. Dir. BC. 40/13.03.00/2013-14 dated August 14, 2013 allowing banks the freedom to offer interest rates on incremental NRE deposits with maturity of 3 years and above without any ceiling in order to pass on the benefit of e

RBI/2013-14/388 DBOD. No.Dir.BC.73/13.03.00/2013-14 November 29, 2013 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir/Madam Interest Rates on FCNR (B) Deposits Please refer to our circular DBOD. Dir. BC. 38/13.03.00/2013-14 dated August 14, 2013 advising interest rate ceilings on FCNR (B) deposits for maturity period of one year to less than three years and three to five years, respectively. In terms of para 4 thereof, these instructions are valid up to Novem

RBI/2013-14/381 DBOD. No. Dir. BC. 67/13.10.00/2013-14 November 26, 2013 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir/ Madam Charges Levied by Banks for Sending SMS Alerts Please refer to paragraph 37 of the Second Quarter Review of Monetary Policy Statement 2013-14 announced on October 29, 2013 (extract enclosed) on ‘Customer Service- Charges Levied by Banks for Sending SMS Alerts’. 2. In this connection, a reference is also invited to our circular DBOD.

RBI/2013-14/218 DBOD.BP.BC.No. 49/21.04.018/2013-14 September 3, 2013 The Chairman and Managing Director/Chief Executive Officer of all Commercial Banks (Excluding Regional Rural Banks) Dear Sir Disclosure of customer complaints and unreconciled balances on account of ATM transactions Please refer to our circular DBOD.No.Leg BC.60/09.07.005/2006-07 dated February 22, 2007 on Analysis and Disclosure- Disclosure of Complaints / Unimplemented Awards of Banking Ombudsmen

RBI/2013-14/214 DBOD.No.Leg.BC.48/09.07.005/2013-14 September 03, 2013 All Scheduled Commercial Banks(excluding RRBs) Dear Sir/Madam, Settlement of Claims of Deceased Depositor – Simplification of Procedure – Placing of claim forms on bank’s website Please refer to circular DBOD.No.Leg.BC.95 /09.07.005/2004-05 dated June 09, 2005 wherein simplified procedure has been specified for settlement of claims of deceased depositors. We have been receiving feedback from public