Consumer Education and Protection

RBI/2013-14/213 DBOD. AML.BC. No. 50/14.01.001/2013-14 September 3, 2013 The Chairmen / CEOs of all Scheduled Commercial Banks (Excluding RRBs)/ Local Area Banks / All India Financial Institutions Dear Sir, Know Your Customer (KYC) Norms / Anti-Money Laundering (AML) Standards/Combating of Financing of Terrorism (CFT)/Obligation of banks under PMLA, 2002 – Information sought by banks from customers Please refer to the Master Circular DBOD.AML.BC. No. 24/14.01.001/2013

RBI/2013-14/206 DGBA.CDD. No. 1448/13.01.299/2013-14 August 30, 2013 The Chairman / Managing Director Head Office (Government Accounts Department) State Bank of India and Associates All Nationalized Banks (Excluding Punjab and Sind Bank & Andhra Bank) Axis Bank Ltd./ICICI Bank Ltd./HDFC Bank Ltd./ Stock Holding Corporation of India Ltd. (SHCIL) Dear Sir/Madam, 8% Savings (Taxable) Bonds, 2003 - Premature Encashment The captioned bonds, issued with effect from Apri

RBI/2012-13/458 DGBA.CDD. No. H- 5603 /15.02.001/2012-13 March 28, 2013 The Chairman and Managing Director/Managing DirectorHead Office, Government Accounts DepartmentState Bank of India/State Bank of Patiala/State Bank of Bikaner & Jaipur / State Bank of Travancore/ State Bank of Hyderabad/State Bank of Mysore/ Andhra Bank/ Allahabad Bank/Bank of Baroda/Bank of India/Bank of Maharashtra/Canara Bank/Central Bank of India/Corporation Bank/Dena Bank/Indian Bank/Indi

RBI/2012-13/244 DPSS (CO) EPPD No. 622/04.03.01/2012-13 October 12, 2012 The Chairman and Managing Director / Chief Executive Officer of member banks participating in NEFT Madam / Dear Sir, National Electronic Funds Transfer (NEFT) – Requirement of Indian Financial System Code (IFSC) in transactions NEFT system provides for an efficient, affordable, safe mode of funds transfer in near real time. The growth in volume and value of transactions processed under the NEFT i

RBI /2012-13/191 DBOD.No. Leg.BC. 38/09.07.005/2012-13 September 5, 2012 All Scheduled Commercial Banks (excluding RRBs) Dear Sir Banking facilities to visually challenged / persons with disabilities Please refer to our Circular DBOD. No. Leg BC. 91 /09.07.005/2007-08 dated June 4, 2008 on the captioned subject advising that all banking facilities such as cheque book facility including third party cheques, ATM facility, Net banking facility, locker facility, retail lo

RBI/2012-13/190 DPSS.CO.CHD.No. 399/04.07.05/2012-13 September 3, 2012 The Chairman and Managing Director / Chief Executive Officer All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks/Local Area Banks Madam / Dear Sir Standardisation and Enhancement of Security Features in Cheque Forms - Migrating to CTS 2010 standards A reference is invited to our circular DPSS.CO.CHD.No./1112/04.07

RBI/2012-13/169 UBD.BPD.Cir.No. 5/13.01.000//2012-13 August 17, 2012 The Chief Executive OfficerAll Primary (Urban) Co-operative Banks Dear Sir/Madam, Financial Inclusion- Access to Banking Services – Basic Savings Bank Deposit Account Please refer to paragraphs 88 and 89 of Monetary Policy Statement for the year 2012-13 announced on April 17, 2012. 2. The Urban Co-operative Banks were advised in November 2005 to make available a basic banking 'no-frills' account eith

RBI/2012-13/168 DBOD No. Leg. BC. 37/09.07.005/2012-13 August 16, 2012 All Scheduled Commercial Banks (excluding RRBs) Dear Sir Premature Repayment of Term/Fixed Deposits in banks with “Either or Survivor” or “Former or Survivor” mandate – Clarification Please refer to para 4 of our circular DBOD No. Leg BC 46 /09.07.005/2011-12 dated November 4, 2011 whereby we had advised that in case joint depositors of term/fixed deposits with “Either or Survivor” or “Former or Su

RBI/2012-13/165 DPSS.CO.CHD.No.284/03.06.03/2012-13 August 13, 2012 The Chairman and Managing Director / Chief Executive Officer All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks Madam / Dear Sir Stipulation of compensation for delay in Clearance of Local Cheques As you may be aware, banks are required to specify the time line for realisation of local and outstation cheques in thei

RBI/2012-13/164 DBOD.No. Leg. BC.35/09.07.005/2012-13 August 10, 2012 All Scheduled Commercial Banks (excluding RRBs) Dear Sir, Financial Inclusion- Access to Banking Services – Basic Savings Bank Deposit Account Please refer to paragraphs 88 and 89 of Monetary Policy Statement for the year 2012-13 announced on April 17, 2012. 2. Banks were advised in November 2005 to make available a basic banking 'no-frills' account either with 'nil' or very low minimum balance as w