Consumer Education and Protection

RBI/2014-15/442 DBR.No.DEA Fund Cell.BC.67/30.01.002/2014-15 February 2, 2015 The Chairman and Managing Director /Chief Executive OfficerAll Scheduled Commercial Banks (including RRBs)and LABs Dear Sir/Madam, The Depositor Education and Awareness Fund Scheme, 2014 –Section 26A of Banking Regulation Act, 1949- Unclaimed Deposits/ Inoperative Accounts in Banks- Updation of list of inoperative accounts on their website Please refer to our circulars DBOD.No.Leg.BC.81/09.0

RBI/2014-15/437 DBR.No. DEA Fund Cell.BC.66/30.01.002/2014-15 February 2, 2015 All Local Area Banks Dear Sir, Unclaimed Deposits/ Inoperative Accounts in Banks - Display list of Inoperative Accounts Please refer to our circular DBOD.No.DEAF Cell.BC.114/30.01.002/2013-14 dated May 27, 2014 on the Depositor Education and Awareness Fund Scheme, 2014(Scheme) and the Scheme notified by Government of India. 2. Keeping in view public interest, it has been decided that banks

RBI/2014-15/422 DBR.Leg.No.BC.64/09.07.005/2014-15 January 22, 2015 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir/ Madam Display of information by banks Please refer to our circulars DBOD.Leg.No.BC.33/09.07.005/2008-09 dated August 22, 2008 and DBOD.Leg.BC.42/09.07.005/2008-09 dated September 12, 2008 on display of information for promoting transparency in the operations of banks. 2. In order to further enhance transparency in pricing of credit, based on th

RBI/2014-15/381 DPSS.CO.AD.No.1204/02.27.005/2014-15 January 2, 2015 All the entities authorised under PSS Act, 2007 Dear Madam/ Sir, Brand/Name of products offered by authorised entities – Dissemination of Information As you are aware, under the Payment and Settlement Act, 2007 (PSS Act), an entity operating a payment system within the country has to obtain authorisation from Reserve Bank of India (RBI). The Certificate of Authorisation (COA) issued by the Bank to an

RBI/2014-15/308 DBR.Dir.BC.No.47/13.03.00/2014-15 November 20, 2014 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir/Madam Levy of penal charges on non-maintenance of minimum balances in savings bank accounts Please refer to our circular DBOD.Dir.BC.53/13.10.00/2002-03 dated December 26, 2002 on ‘Minimum Balance in Savings Bank Accounts’ advising banks to inform customers, in a transparent manner, regarding the requirement of minimum balance in savings bank ac

RBI/2014-15/190DPSS.PD.CO. No.371/02.14.003/2014-2015 August 22, 2014 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks/Authorised Card Payment Networks Madam / Dear Sir Security Issues and Risk mitigation measures related to Card Not Present (CNP) transactions Please refer to our circulars RBI/DPSS No. 1501 / 02.14.003

RBI/2013-14/636 UBD.BPD (PCB) Cir. No. 69 /14.01.062/2013-14 June 10, 2014 The Chief Executive Officer All Primary (Urban) Co-operative Banks Madam / Dear Sir, Know Your Customer (KYC) Norms/Anti-Money Laundering (AML) Standards/ Combating of Financing of Terrorism (CFT) /Obligation of banks under Prevention of Money Laundering Act (PMLA), 2002 – Clarification on Proof of Address - Primary (Urban) Co-operative Banks (UCBs) Please refer to paragraph 2.4 (e), paragraph

RBI/2013-14/634 DBOD.AML.BC. No. 119/14.01.001/2013-14 June 9, 2014 The Chairperson/CEOs of all Scheduled Commercial Banks (Excluding RRBs)/ Local Area Banks / All India Financial Institutions Dear Sir/ Madam, Know Your Customer (KYC) Norms/Anti-Money Laundering (AML) Standards/ Combating of Financing of Terrorism (CFT) /Obligation of banks under Prevention of Money Laundering Act (PMLA), 2002 – Clarification on Proof of Address Please refer to paragraph 2.4 (h), (i),

RBI/2013-14/598 DBOD.No.Leg.BC.113/09.07.005/2013-14 May 21, 2014 All Scheduled Commercial Banks (excluding RRBs) Dear Sir/Madam, Need for Bank Branches / ATMs to be made accessible to persons with disabilities Please refer to our circular DBOD.No.Leg.BC.123 /09.07.005/2008-09 dated April 13, 2009 on the captioned subject, wherein banks were advised to provide, inter alia, ramps in all existing and future ATMs, and make at least one third of new ATMs installed as talk

RBI/2013-14/582 DBOD. Dir.BC.No.110/13.03.00/2013-14 May 7, 2014 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir/Madam Levy of foreclosure charges/pre-payment penalty on Floating Rate Term Loans Please refer to our circular DBOD. No. Dir.BC.107/13.03.00/2011-12 dated June 5, 2012 on ‘Home Loans- Levy of Fore-closure Charges/ Pre-payment Penalty’. 2. A reference is invited to Part B of the First Bi-monthly Monetary Policy Statement 2014-15 announced on April 1