Sealed bids in duplicate are invited for supply, installation and Operationalisation of premium brand Unix HP(HP-UX) or Sun(Sun OS) database servers and Windows 2000 file servers from Original Equipment Manufacturers (OEMs), their authorized resellers, channel partners or system integrators for Department of External Investments and Operations (DEIO), Reserve Bank of India, 22^nd Floor, Central Office Building, Shaheed Bhagat Singh Marg, Mumbai - 400001.

.Only such of those bidders who have successfully executed at least one system integration project in the two preceding years, similar to that of this tender, costing not less than Rs. 25 lakhs in a single order are eligible to participate. In addition, the annual turnover of the bidder in the hardware segment should be not less than Rs.20 crores during the last accounting year.

2.1. Department of External Investments & Operations is entrusted primarily with the responsibility of maintaining external value of the Indian Rupee and management of external reserves of the country, within the framework of different provisions of RBI Act, 1934.

2.2. The Database Servers should be mid range enterprise class 64 bit dual processor RISC based HP (HP-UX) or Sun (Sun-OS) systems running with high availability hardware and system software operating under UNIX Operating System. The systems should provide B1 Level of Security. The Operating System should provide Distributed Computing Environment (DCE) with all its Services, TCP/IP, SLIP/PPP, HTTP over TCP/IP, DHCP communication protocol over LAN/ WAN. All system software required to support the OS should be bundled with the OS. The configuration for the database servers and two nos. Pentium III Windows 2000 file servers is given in Annexure I and II respectively. Both types of servers are required in rack mounted models.

2.3. The back-end UNIX servers will be configured as database servers running Oracle 8.1.6 as the database engine and BEA Tuxedo 6.4 as the TP Monitor and will also host the server side of the application. The Windows 2000 file servers will be used for having interface connections with third party systems and housing the client executables, to be deployed in three tier client-server architecture. Both the back-end database servers and the Windows 2000 file servers will be configured in their own clusters with shared external storage, monitor, keyboard and mouse. The systems offered ( hardware, operating system, system software and networking products ) should be fully Y2K compliant. In case any additional hardware, system software, networking products etc. are required for implementing the project, the same should be mentioned and quoted for. The current estimated TPM-C load is 6,000. The systems offered should support this load and be capable of scaling up to 10,000.

2.4. The servers will be located in DEIO on the 22nd floor of the Reserve Bank of India, Central Office Building, Shaheed Bhagat Singh Marg, Mumbai – 400 001. These will have to be connected using the existing structured cabling system. Vendor should visit DEIO for site inspection to satisfy himself regarding the adequacy of infrastructure and environmental conditions and estimate the additional requirements, if any.

3.1. The capabilities, operating characteristics and other technical details of all the hardware and software products offered should be furnished together with product brochures, literature and technical specifications etc. The make, model and part number of each component shall be indicated. The hardware expandability, upgradability and scalability aspects shall also be mentioned in respect of each of the Servers offered in the format as per Annexure III.

3.2. The technical literature on architecture, scalability, upgradability and high availability of the hardware, giving details of processors, memory, cache (internal/ external), controllers, Network Interface Cards, power supply, serial and parallel ports, etc. and proven and published performance and MTBF ratings should be given. Redundancy, high availability and hot swappable parts of the system should be listed and explained.

3.3. The technical literature explaining the special features of the UNIX/ Windows 2000 Operating System, System Software, Networking products, cluster software, RAID utilities etc. offered should be furnished. The vendor should quote for only the latest versions of the Operating System and other system software. All software bundled with the hardware should be latest and complete and the vendor should specifically confirm this.

3.4. Infrastructure requirements including power, air conditioning, dust and humidity control etc., necessary for successful and efficient operation of the installation should be specified. Also, dimensions and weight of each piece of equipment shall be specified with necessary power and wiring requirements.

3.5. The quotations shall be strictly in conformity with the specifications given in Annexure I and II. Deviations if any shall be given in Annexure IV. Non- mention of deviations shall imply compliance with the specifications.

3.6. Names and addresses of the reference sites where systems and products similar to those offered have been installed and operationalised shall be furnished for the reference of the Reserve Bank of India.

3.7. If deemed necessary the vendor will be required to give a presentation of the systems offered.

3.8. The Audited and Published TPC-C (version 5.0 ) Benchmark Results of the systems offered for the proposed clustered configuration shall also be furnished. The results should be furnished both for Oracle 8.1.6 and Oracle 9i.

3.9. The Company profile shall be supplied in the format indicated in Annexure V.

3.10. Item wise price shall be furnished in format indicated in Annexure VI.

3.11. All the hardware and software systems should be fully Y2K complaint. A certificate to this effect should accompany the quotation.

3.12. Bids not submitted in the prescribed formats and/ or incomplete in details required are liable to be rejected.

3.13. The quotations received after due date and time are liable to be rejected.

3.14. Reserve Bank of India is not responsible for non-receipt of quotations within the specified date due to any reason including postal delays.

3.15. Reserve Bank of India reserves the right to accept or reject any quotation as also to alter any or all of the terms and conditions without assigning any reason therefor.

3.16. Reserve Bank of India reserves the right to alter or increase or decrease the hardware and software requirements as the case may be to meet its requirements.

3.17. The company profile, experience of the company, cost, hardware/ software features offered, performance during benchmark exercise, delivery schedule, nature of support available at site, past experience of the Reserve Bank of India with the company, etc., shall be the criteria for the final selection of the system.

3.18. The successful bidder will be required to sign an agreement on stamped paper containing the Reserve Bank of India's terms and conditions of purchase.vendor shall execute an agreement with the Reserve Bank on stamp paper within 14 days of the receipt of the letter of award of work. However, the issue of the letter of award for work by the Bank shall be construed as the binding contract as though such an agreement has been executed and all the terms and conditions shall apply to this contract.

3.19. Separate technical and commercial bids in duplicate duly sealed and superscribed Quotation for Computer Systems for DEIO, RBI, Mumbai addressed to Dr. T.C. Nair, Chief General Manager, Department of External Investments and Operations, Reserve Bank of India. Central Office Building, 22^nd Floor, Shaheed Bhagat Singh Marg, Mumbai - 400 001 and accompanied by

• A statement showing work similar to that of this bid executed by the bidder along with the relevant certificate(s) and documents from their customers for whom such work was executed,
• Copy of the annual audited balance sheet for the last accounting year, and
• Names and addresses of the bidder’s bankers and clients

should reach us on or before 1.00 PM on August 14, 2001. Technical bids will be opened at 4.00 PM on the same day.

4.1. All the prices quoted by the bidder shall be in Indian Rupees, firm and not be subject to any price escalation if the order is placed within the validity period of the quote.

4.2. The prices quoted should be inclusive of delivery and installation charges and all Central/ State Government levies, taxes and duties viz., sales tax, excise duty, customs duty, etc. excluding octroi, which will be paid as per the actual on production of relevant documents.

4.3. Further, subsequent to orders being placed/agreement executed the vendor will pass on to the Reserve Bank of India all fiscal benefits arising out of reductions in Government levies viz., sales tax, excise duty, customs duty, etc.

4.4. All the prices, technical specifications and other terms and conditions proposed by the bidder shall be valid for a minimum of 6 months

4.5. The Bank reserves the right to re-negotiate the prices in the event of change in the domestic/ international market prices.

5.1. The Bank would like to have the following time schedule for completion of the activities from the date of placement of order:

The vendor should specify minimum and maximum possible period of delivery, installation and Operationalisation.

5.2. The system will be delivered and installed at the existing site at Department of External Investments and Operations, Reserve Bank of India, 22^nd Floor, Central Office Building, Shaheed Bhagat Singh Marg, Mumbai- 400 001, without disturbing the existing processing and other activities at the site till the parallel runs are successfully completed.

5.3. The delivery of the computer systems will be deemed complete when the following are received at site in good working condition:

• Computer and Networking hardware, accessories and associate documentation
• Systems Software and associated documentation

5.4. The installation will be deemed complete, when all the hardware, Networking products, system software etc., as per the technical specifications along with accessories necessary to make the hardware functional are installed and features as per the technical specifications are demonstrated and implemented on the systems to the satisfaction of Reserve Bank of India. The vendor has to resolve any hardware, operating systems, system software, networking products problems during successful installation and operations of the DEIO application software. The benchmark results relating to the performance of the machine shall be replicated as part of the acceptance of the system by Reserve Bank of India. In addition, supply of all documentation relating to the hardware and system software should have also been completed.

5.5. All the Software ( Operating System, System Software, Networking Software etc. ) supplied by the vendors shall be legal and the vendor shall give indemnity to that effect in Annexure VII attached.

6.1. The warranty should be for a minimum period of one year from the date of acceptance of the systems by Reserve Bank of India. During the warranty period, the vendor will have to undertake comprehensive maintenance of the hardware and system software.

6.2. In respect of all the Software (Operating System, System Software, Networking products, etc.), the vendor should give the policy and prices of supplying the new version, release upgrades, updates, etc. This should be quoted in the offer.

6.3. Besides the vendor will have to confirm the terms and conditions of warranty in Annexure VIII.

7.1. The information about support shall be given in Annexure IX.

7.2. The selected vendor shall ensure that a team of professionally qualified persons is provided for hardware and software support. The selected vendor shall post resident hardware and System Software engineers on all working days and during working hours of Reserve Bank of India.

7.3. The selected vendors shall provide the preventive maintenance schedules per month which shall be specified in advance.

7.4. In the event of system break down or failures at any stage, protection available shall be specified which would include the following:

• Diagnostics for identification and system failures.
• Protection of data entered
• Recovery/ restart facilities
• Back-up facilities

7.5. The selected vendor shall ensure that in case of a break down/ malfunctioning of hardware, accessories, systems software, Networking products, etc., provided by them, the relevant defect is attended to and rectified within 24 hours of the receipt of the complaint. The system shall be guaranteed for 99.9% uptime/ availability for the cluster and 99% for individual servers. The hot swappable parts should be replaced immediately for which the selected vendor should store all the critical and hot swappable spares at the site. The list of critical and hot swappable spares, the vendor proposes to stock at site should be furnished. Further, proportionate penalty will be levied in case of down time of the systems.

7.6. The post warranty maintenance shall be at a rate not exceeding 8% of the equipment cost. This rate shall remain unchanged for the first three years. The bidder will have to undertake to offer post warranty support for a minimum of five years.

7.7. The comprehensive maintenance during warranty and post warranty would be inclusive of all spares and excluding consumables. The list of consumables and spares should be furnished.

7.8. The vendor will have to guarantee availability of spares for a period of 10 years.

Officers and staff of the Bank shall be trained on the Operating Systems and other software purchased. The vendor shall specify the training schedule in the offer.

The Reserve Bank of India may conduct benchmark tests on the hardware and software offered by the short listed vendors. The vendors will have to make all necessary arrangements for smooth benchmark tests at their cost. The Reserve Bank of India will finalise the details of the benchmark tests in due course of time. Details will be conveyed to short-listed vendors.

Reserve Bank of India reserves the right to verify any or all statements made by the vendor in its offer document and to inspect the vendor’s facilities, if necessary, to establish to its satisfaction the vendor’s capacity to perform the job.

11.1. The following will be terms of payment applicable for hardware, Operating System, System Software, Networking products, etc.

• 20% of the Total cost of for hardware, (Operating System, System Software, Networking products, etc. on acceptance of the terms and conditions of the order and execution of the agreement, against Bank Guarantee as per format specified by the Bank.
• 70% on delivery and successful installation, Operationalisation and acceptance by the Reserve Bank of India.
• 10% on expiry of the warranty period or against Bank Guarantee as per Reserve Bank of India’s format.

11.2. The vendor will have to co-ordinate with M/s Tata Consultancy Services, Ltd., and resolve any problem, which may be encountered in the course of installation and smooth operations of the Application Software on the systems purchased.

The vendor should furnish photocopy of the agreement with the Principals in respect of hardware and software Products offered. Further the vendor shall will indemnify and keep indemnified the Reserve Bank of India against all claims, demands, actions, proceedings, losses, damages, recoveries, judgements, costs, charges and expenses which may be made or brought or commenced againstany loss or damage that the Reserve Bank of India or which the Reserve Bank of India may have to bear, pay or suffer may sustain on account of any violation of patents, copy right, trade mark etc. of any other party, by the vendor in respect of hardware, system software and other products suppliedproduct supply.

13.1. The vendor must strictly adhere to the implementation schedule, specified in the purchase agreement executed between Reserve Bank of India and the vendor for performance of the obligations arising out of the purchase agreement and any delay will entitle Reserve Bank of India to resort to any or both of the following:Time is the essence of the contract. The entire work shall be completed within the time frame as per para 5.1 of this document from the 10^th day of the letter of award of work. If the vendor fails to perform its obligations within the stipulated time, the Reserve Bank may, in its discretion, resort to any or both of the following:

• Claiming Impose liquidated damages at the rate of .5% per week of delay subject to a maximum of 2.5% of the consideration amount
• Termination Terminate of the purchase agreement contract fully or partly and claim liquidated damages in the event of breach of obligations and non-correction thereof within 30 days. or a mutually agreed extended time frame.

13.2. In the event of delay, default or non-performance being caused by Force majeure, the vendor will continue to perform and discharge his obligations as far as they can reasonably be performed and will resume normal performance as soon as possible after the event has ceased to exist.

14.1. All disputes or differences of any kind whatsoever arising out of or in connection with the contract or the carrying out of the work, whether during the progress of the work or after the completion and whether before or after the determination, abandonment or breach of the contract shall be referred to by either party ( Reserve Bank or the vendor ) to the arbitration of a single arbitrator acceptable to both parties. The arbitration shall be deemed to be submission within the meaning of Arbitration and Conciliation Act, 1996 or any statutory modification thereof. The venue for arbitration shall be Mumbai. supply, commissioning, acceptance, warranty, maintenance etc., shall be referred by either party (Bank or Vendor) after issuance of 30 days notice in writing to the other party, clearly mentioning the nature of dispute to a single arbitrator acceptable to both the parties. The venue for arbitration shall be specified in the purchase agreement.

14.2. All disputes shall be subject to jurisdiction of courts in Mumbai.