Consumer Education and Protection

RBI/2008-09/350UBD (PCB). Cir. No. 33/16.26.00/2008-09January 14, 2009The Chief Executive Officers of allAD I and AD II UCBsDear Sir /MadamUSD Denominated Cheques–Improvements in collection process - UCBs Given the number of instances of customer complaints on delay in collection of USD denominated cheques, Reserve Bank conducted a sample study of collection practices followed by banks to explore feasibility of reducing the time lag for collection of such cheques. 2.

RBI/2008-09/318A. P. (DIR Series) Circular No. 40A. P. (FL Series) Circular No. 03December 10, 2008ToAll Authorised Dealers Category I & II and Full Fledged Money ChangersMadam / Sir,Foreign Exchange Management Act, 1999 –Foreign Travel – Mode of payment in RupeesAttention of Authorised Dealers Category I & II and Full Fledged Money Changers (FFMCs) is invited to paragraph A.10 of the Annexure to A. P. (DIR Series) Circular No.19 dated October 30, 2000, in ter

RBI/2008-2009/225 UBD.PCB.Cir. No. 6 /13.05.000/2008-09 October 15@@NBSP@@ , 2008 The Chief Executive Officer of all Primary Scheduled (Urban) Co-op. Banks Dear Sir / Madam, 7% Savings Bonds 2002, 6.5% Savings Bonds 2003 (Non-taxable) & 8% Savings (Taxable) Bonds@@NBSP@@ 2003 - Collateral facility - UCBs As you are aware of, in terms of relevant Government of India Notifications, Savings Bonds issued under the captioned schemes, were not eligible as collateral for

RBI/2008-09/126UBD.PCB. Cir . No.6/12.05.000 /2008-09 August 12 , 2008 The Chief Executive Officer of All Primary (Urban) Co-op. Banks Dear Sir/Madam RBI cautions Public against Fictitious offers of Remitting cheap funds from abroad As you may be aware, fictitious lottery and money circulation schemes aimed at defrauding members of the public have come to light from time to time. It is clarified that remittances in any form towards participation in lottery schemes is

RBI/2007-2008/364UBD. CO. BPD. (PCB). No51/09.39.000/2007-08 June 12, 2008 The Chief Executive Officers, All Primary (Urban) Co-operative Banks Dear Sir/ Madam, Banking facilities to the visually challenged - UCBs It has been brought to the notice of the Reserve Bank that visually challenged persons are facing problems in availing banking facilities. It may be noted that banking facilities including cheque book facility / operation of ATM/ locker etc. cannot be denied

RBI/2007-2008/343A. P. (DIR Series) Circular No.@@NBSP@@45May 30,@@NBSP@@ 2008To,All Category – I Authorised Dealer banks and Authorised BanksMadam / Sir,Foreign Exchange Management (Deposit) Regulations, 2000 –Credit to Non Resident (External) Rupee AccountsAttention of Authorised Dealer Category - I (AD Category – I) banks is invited to paragraph 3 of Schedule I to the Foreign Exchange Management (Deposit) Regulations, 2000 [Notification No. FEMA 5/2000-RB dated May

RBI/2007-2008/281UBD (PCB) BPD Cir No 40/ 09.39.000/ 2007-08April 15, 2008 ToThe Chief Executive Officers ofAll Scheduled Primary (Urban) Co-operative banks Dear Sir, Committee on Procedures and Performance Audit on Public Services (CPPAPS)- Formulating policy for (i) Immediate Credit of local / outstation cheques (ii) Time Frame for Collection of local / outstation cheques and (iii) Interest Payment for delayed collectionAs you are aware, Reserve Bank has been issuin

RBI/2007-2008/183 UBD.CO. BPD. (PCB). No.20 /12.05.001/2007-08 November 12 , 2007 CEOs of All Primary (Urban) Co-operative Banks Dear Sir /Madam,  Misuse of banknotes Please refer to the directive issued to all urban co-operative banks under Section 35A of the Banking Regulations Act, 1949(AACS) vide UBD. No. Dir.2/13.01.00/2001-2002 dated January 9, 2002 on stapling of notes packets and misuse of banknotes. 2. It has been brought to the Bank's notice that banks,

RBI /2006-2007/222 UBD.PCB. Cir.No. 25/09.39.000/06-07December 28, 2006The Chief Executive Officer of All Primary (Urban) Co-operative BanksDear Sir/Madam, Cheque Drop Box Facility and the Facility for Acknowledgement of Cheques-UCBs Reserve Bank of India / Banking Ombudsmen have been receiving complaints that many bank branches are not accepting cheques at the counters and are compelling the customers to drop the cheques in the cheque drop boxes. 2. Banks are advised

RBI / 2006-07 / 143 UBD.CO. BPD .Cir No. 12 /09.39.000/ 2006-07 October 6, 2006The Chief Executive Officers of All Primary (urban) Co-operative Banks Dear Sir/Madam,Address / Telephone Number of the Branch in Pass Books / Statement of Accounts - UCBsIn order to improve the quality of service available to customers in branches, it would be useful if the address / telephone number of the branch is mentioned on the Pass Books / Statement of Accounts.2. Banks are therefor